Frequently Asked Questions:
Are tickets refundable?
Ticket sales are 100% refundable only if you select the Purchase Protection option at checkout. A refund will only be granted
for a qualifying circumstance, with a full list of what is and what is not considered a qualifying circumstance listed here: https://www.purchaseprotection.com/terms/.. Purchase Protection cannot be added onto your order later, it must be purchased at the time of your original checkout. If you do not select Purchase Protection, all of your purchases are non-refundable.
Do I need to print out my tickets or can I show them on my phone?
We do suggest you print out your tickets if possible. If you do not have a printer, take a screen shot of each QR Square Barcode and save it to your photos. This will make it easier for you to locate your tickets, as cell service may be limited at the event day of show.
Can I buy tickets at the gate day of show?
Yes, but purchasing tickets at the gate is the most expensive option, and are limited in supply. The only way to guarantee your entry into the show is to buy tickets online in advance. Cash, credit and debit card are accepted at the gate day of show.
Does my child age 2 or younger need a ticket?
Children ages 2 and younger DO NOT need an admission ticket to the event.
What is the event address? Do you have directions?
Sandy Downs Arena
6855 S 15th E
Idaho Falls, ID
Are there assigned seats? I want to make sure I get a good view!
Seating is General Admission except for the VIP Experience which has it's own designated seating area. All seating is first come, first serve. We do suggest arriving early to enjoy the Pit Party, stock up on the latest merchandise, and grab your favorite seat.
What if it rains?
Rain will not force a postponement or cancellation of any event. In case of severe weather (such a tornado/hurricane warnings, heavy lightning activity or other Acts of God) we will notify ticket holders via e-mail of event schedule changes. In the case of severe weather during the event, we will notify fans to evacuate the grandstands if necessary. If the event reaches the half way point of the show, no refunds are given. If the show does not reach the half way point of the event, a 50% refund of your admission tickets will be credited.
What is the Pit Party?
The Pit Party happens 1.5 hours prior to each show and is your exclusive access onto the track to see the fire breathing monster trucks up close and personal! Plus, you can get autographs and take pictures with the drivers! The Monster Ride Truck Experience will also be running during the Pit Party! Admission to Pit Party is INCLUDED with your paid admission to the show!
I want to ride in a monster truck! Tell me more!
Take a ride in real life MONSTER TRUCK with the Monster Truck Ride Experience available before each show, during intermission, and after the show. There is no age or height requirement. Monster Truck Rides will take you all over the arena floor. Monster Truck Rides are available for EVERYONE (not just VIPs). Monster Truck Rides are available for purchase at the event day-of-show directly at the monster truck ride experience.
What is the VIP Experience?
Pay 1 price and get the entire VIP treatment. Each VIP ticket gets premium best in house seating, 1 Monster Truck Ride Experience pass, Two drink tickets (alcohol or non), and an official Event Autograph Poster! VIP pricing applies to all ages 3+, ages 2-under do NOT need to purchase a VIP ticket, but children 2 and under must sit on a parent's lap and WILL need to purchase a Monster Truck Ride Experience pass if they want to go for a ride.
How long does the show last?
Insanity Tour shows typically last around 2.5 hours, including an intermission break.
Am I allowed to smoke or vape?
No smoking or vaping is allowed in the grandstand area or anywhere inside the building. We do ask that if you need to smoke or vape, you do so outside the gates in the designated smoking areas.
Where do I park?
There are designated parking areas at the facility, including handicap parking.
Do you have food and drinks for sale at the event?
Yes! The Live A Little Fillin' Station will be on-site serving up delicious and refreshing food and drink items for you to enjoy, as we as adult beverages by the Buzz Factory!
What can and can't I bring to the event?
You CAN bring:
- Car seats or strollers (we do ask that you park strollers in a secure location that does not block the view of other spectators)
- Baby food or formula
You CANNOT bring:
- Noise makers, large signs or anything that our staff deems is a nuisance to others trying to view the event
- No animals or pets of any kind (except for service animals with proper documentation)
- No outside food or drink allowed!
Any other information you can share?
Your ticket grants you admission into the venue. Seating is first come first serve. Seating is bleacher style and ticket buyer must be aware and accepts all risks involved with moving up and down bleacher style seating, including but not limited to, slips and falls between seating, wood splints, etc. All ticket sales are final and non-refundable unless Purchase Protection is selected at the time of checkout and a qualifying circumstance occurs. Loud noise, exhaust fumes, flying dirt, dust, mud, rock and/or small pieces of rubber or metal could become airborne during the event. It is the responsibility of the ticket holder to be aware of surroundings at all times and ticket holder is aware of accepts these risks by entering the facility. By entering the facility you are aware that this is a mass gathering and it is your own personal responsibility to socially distance yourself and keep good hygiene to avoid the spread of COVID-19. This is a rain or shine event, in case of severe weather, a postponed event date may be used, and all ticket holders must attend the postponed event date, no refunds.